Frequently Asked Questions
Product
Where are your products made?
All Perdays products are proudly 100% Australian made in TGA approved facilities using good manufacturing processes.
How can I contact Perdays?
You can contact Perdays Customer Service using any of these 3 methods.
- Write to us using the Contact Us page
- Send us an email at: perdayssing@gmail.com
- Direct message us on Instagram @perdays.sg
Our team will endeavor to respond to all enquiries within 24-48 hours (Monday - Friday)
Shipping & Returns
When will I receive my order?
We endeavor to dispatch all orders from our Sydney warehouse within 1-2 business days of confirmed payment. Orders are not dispatched over the weekend or public holidays. Please note, we cannot accept responsibility for delays due to third-party delivery services.
All orders are dispatched using J&T Express. Orders are delivered to metro areas in 3-5 days. Regional deliveries may take 7-10 days depending on Australia Post schedules. You can check their standard delivery times here
Do you accept returns?
Due to the nature of our products all sales are final, and no refunds or credits will be issued for change of mind. However, we are committed to your satisfaction. If you experience any issues within 14 days of your purchase, please contact our customer service team to reach a resolution. We are here to support you.
A credit/refund will be processed if the goods are:
- Supplied in error; or
- were damaged in transit; and
- A request for return is lodged via email, within 48 hours of delivery to you; and
- the goods are to be returned within 10 working days
Freight charges including insurance are the responsibility of the Customer.
Please email perdayssing@gmail.com should you have any enquiries or concerns regarding our returns policy.
What happens if my order is delivered damaged?
Please contact our Customer Support Team within 48 hours of delivery.
The fastest option is via our contact us page. Please ensure you include your order number, email address, details of the damage, and preferred outcome (return / refund) to help us provide you with a quick resolution.
Alternative you can email us at: perdayssing@gmail.com
I need to change or cancel my order?
Depending on the status of your order, it may be possible to cancel your order. We are unable to amend existing orders, if your order has not been dispatched, your order will need to be cancelled and a new order will need to be placed. Please note, we’re unable to combine or add an item to an existing order.
If you need to make any amendments to your purchase, please email our Customer Care team as soon as possible.
